My Wallet
What it is for
My Wallet shows the ambassador how much they have earned in commissions, how much they can have paid out and how their payout requests have been handled. This is also where you request a payout.
Where to find it
In the left menu click Ambassador → My Wallet.
The item is shown only if your role has the permission Personal ambassador section → View explicitly ticked.
If your ambassador account is not Active, the screen is blurred with the notice Your ambassador account is not active… — see Common questions and problems.
What I see on the screen
The My Wallet screen has three parts, one below the other.
Balance summary
For each currency in which you have commissions there is one row of figures. The currency is shown in brackets, for example Available (EUR):
| Figure | Meaning |
|---|---|
| Available | approved commissions you can request a payout for |
| Requested | the total of payouts you have requested that the administrator has not handled yet |
| Total Paid | what has already been paid out to you |
| Total Referrals | how many people are assigned to you (only in the first row) |
Currencies are not added together — each has its own balance and is paid out separately.
Payout requests
A table of your payouts. Top right is the Pay out button — it is shown only when you have something Available in some currency.
| Column | Meaning |
|---|---|
| Currency | the payout currency |
| Amount | the payout amount |
| Status | Requested, Paid or Rejected |
| Date | when the payout was created |
| Paid At | when the administrator marked it as paid |
| Admin Note | the administrator's note (e.g. the reason for rejection) |
Purchases
A table of your commissions — one commission = one order of a customer you brought in.
| Column | Meaning |
|---|---|
| Lead | the customer (name, with the e-mail below it) |
| Amount | the total value of the order |
| Commission base | the part of the order the commission is calculated from |
| Rate | the commission percentage at the time of the order |
| Commission | your commission |
| Status | the commission status (see Commission statuses) |
| Created | when the commission was created |
The arrow at the end of a row expands the list of products in the order. Both tables show 5 rows per page and can be paginated.
Commission statuses
| Status | Meaning |
|---|---|
| Pending | the order exists but has not been paid yet |
| Approved | the order has been paid (or the administrator approved the commission); the amount is in Available |
| Paid | the commission is part of your payout request or of a paid payout |
| Cancelled | the unpaid order was cancelled; the commission will not be paid out |
Payout statuses
| Status | Meaning |
|---|---|
| Requested | you requested a payout, it is waiting for the administrator |
| Paid | the administrator approved the payout and marked it as paid |
| Rejected | the administrator rejected the request; the commissions went back to Available |
How to request a payout
Before you start
- Your ambassador account must be Active.
- You must have an amount in Available in some currency (at least one approved commission).
- If the organization has set a minimum payout amount, the available amount must reach it.
Steps
- In the left menu click Ambassador → My Wallet.
- In the Payout requests part click Pay out at the top right.
- The Pay out dialog opens with the text Select the currency you want to request a payout for:. Click a currency — each one shows its available amount. The first currency is preselected.
- Click Pay out.
The message Payout requested successfully! appears.
What happens:
- The whole available amount in the chosen currency is always paid out — a partial payout is not possible.
- A payout with the status Requested is added to the table and the amount moves from Available to Requested.
- Commissions included in the request immediately get the status Paid.
- The organization receives the e-mail New payout request at its notification addresses.
How to check it works
The Payout requests table has a new row with the status Requested. When the administrator handles it, the status changes to Paid (with a date in the Paid At column) or Rejected, and you get an in-app notification.
The money itself is sent by the organization outside the app (for example by bank transfer).
Who can do this
| Task | Required |
|---|---|
| see the menu Ambassador → My Wallet | the permission Personal ambassador section → View (module Ambassador) |
| see the balance and request a payout | in addition, an ambassador account with the status Active |
Common questions and problems
I don't see the Pay out button. You have nothing Available in any currency. Commissions with the status Pending do not count towards the available amount until the customer pays.
The message "No commission available for payout". The available amount is 0 — for example you have already requested a payout and the commissions are included in it.
The message "Amount is below the minimum payout threshold". The organization has set a minimum payout. Wait until more has accumulated.
The message "Your ambassador account is not active". Contact the organization's administrator; they activate you in Ambassador → Users.
The message "The commissions of the ambassador changed while the payout was being recorded. Nothing was paid; try again." One of the commissions changed during the request. Click Pay out again.
The screen is blurred. Your ambassador account is Pending or Inactive. Write to the e-mail address shown in the notice.
I have commissions in EUR and CZK. Each currency is paid out separately; request each one on its own.
Related
- My Affiliate Link — links and how a commission is earned
- Payouts — how the administrator handles requests